Right of withdrawal
In compliance with the art. 52, paragraph 1, letter. (f) and (g) of the D. Lgs. 6 septembre 2005, n. 206 of the consumer code, it will be possible to withdraw from the sales contract. The substantial integrity of the goods to be returned is an essential condition for exercising the right of withdrawal
Withdrawal instructions
You can withdraw from the contract within 30 days from the delivery date, by communicating via email to info@nusratjahannabila.wp
- The customer will receive the return authorization code via email which will identify his case
- You will need to fill out the Return Form click here to download the form and send it back by email to: info@nusratjahannabila.wp
- The customer will ship by post or with a courier of his choice.
- The replacement of a product will be carried out after the returned product has been returned to the office.
It is essential for the replacement or refund of the product that it is intact, that it is carefully packaged in its original packaging, which must be intact and complete with all accessories and that nothing is written on the original packaging of any product. Furthermore, bulky packages must be packed with packing paper while small products must be placed in cardboard boxes. Return shipping is completely free!
The right of withdrawal is totally lost if the returned product is not intact, that is:
- Lack of original packaging.
- Absence of integral elements of the product.
- Damage to the product due to causes other than transport.
- Sealed products opened by the consumer
