Terms of sale

1. GENERAL INFORMATION

These General Conditions of Sale have as their object the purchase of original spare parts and/or accessories carried out remotely via an electronic network on the website www.camperbusiness.it, belonging to Camperbusiness s.r.l., with headquarters in Via del Paduletto, 4D – Calci (PI ). Each purchase transaction will be governed by the provisions of the Legislative Decree. 185/99, DLgs. 206/05; the information aimed at the conclusion of the contract will be subject to art. 12 del DLgs. 70/03 and, as regards the protection of confidentiality, it will be subject to the legislation referred to in Legislative Decree. 196/03.

2. CONCLUSION OF THE CONTRACT AND ACCEPTANCE OF THE GENERAL CONDITIONS OF SALE

The sales contracts for the products on the website www.camperbusiness.it are considered concluded when the purchase order placed by the customer is received by Camperbusiness s.r.l. and the latter accepts it. Camperbusiness s.r.l. will promptly send the customer a receipt of the purchase order placed by the customer. By sending their purchase order electronically, the customer declares to have read and accepted these general contract conditions and undertakes to observe and respect them in his relationships with Camperbusiness s.r.l.

3. PROCESSING OF PERSONAL DATA

By filling in the personal data sheet in the procedure necessary for registration and the consequent execution of the distance contract, the customer authorizes Camperbusiness s.r.l. to communicate non-sensitive personal data (residence, telephone number) to the trusted couriers used for the delivery of the purchased goods in order to allow the procedures necessary for their delivery. Personal data is collected exclusively for the purpose of registering the customer and activating the procedures for the execution of the contract and the related necessary communications; such data may only be exhibited upon request of the judicial authority for any checks.

• 3.1 PRIVACY

  Pursuant to art. 13 of the Legislative Decree. 196/2003 Camperbusiness s.r.l. as Data Controller, it is required to provide clarifications in relation to the purposes and methods of processing the personal data of customers and/or consumers, to the subjects to whom it may be communicated and the rights to be protected in relation to the management of personal data .

• 3.2 PERSONAL DATA COLLECTION

  Functional for the use of our products and/or services and to be able to respond to your requests (for information, quotes, updates, etc.) Camperbusiness s.r.l. needs to collect some of your personal data: personal data, addresses and contact names, telephone numbers, e-mail addresses, tax code, VAT number, bank details. Data relating to offers issued (even if not accepted), orders placed, as well as any general information relating to its organization and activities may also be collected and stored. To obtain the purposes set out below, it is not necessary to acquire personal data which Legislative Decree 196 qualifies as “sensitive”, and more precisely suitable for revealing religious, political, philosophical beliefs, the state of health and life sexual.

• 3.3 PURPOSE – FOR WHICH PURPOSES DO WE COLLECT YOUR DATA?

  Your personal data is collected and processed for the following purposes:

  • to be able to respond to your current and future requests for information on our products and/or services and in general for any preliminary request to the definition of a specific order/contract;
  • for the fulfillment of the obligations and the execution of the operations envisaged by the contracts stipulated and which may be stipulated in the future;
  • for the execution of administrative, fiscal, accounting, etc. obligations and obligations deriving from the contracts stipulated, as well as provided by current legislation, regulations and community legislation, as well as by provisions issued by authorities legitimized to do so and by supervisory and control bodies ; Based on art. 24, paragraph b of Legislative Decree 196, for the purposes expressed above your consent is not necessary, as the data processing is carried out to “execute obligations deriving from a contract of which the interested party is a party or to fulfill, before of the conclusion of the contract, to specific requests of the interested party”, and to “fulfil an obligation established by law, by a regulation or by community legislation”.

• 3.4 TREATMENT METHODS

  The data will be processed both manually and electronically with the aid of electronic tools and stored both on computer media and on paper media and on any other type of suitable media, in compliance with the minimum security measures pursuant to the relevant Technical Regulations. of minimum safety measures, Annex B of the Legislative Decree. n. 196/2003.

• 3.5 NATURE OF THE CONFERMENT

  The provision of your personal data is optional, but a refusal in this sense makes it impossible for Camperbusiness s.r.l. to be able to process your requests for quotes, offers, issuing orders and contracts, as reported in points 1, 2 and 3 of the “purpose” paragraph. The provision of data is necessary to fulfill legal obligations committed with the purposes indicated in the previous points and is mandatory. Authorized employees, exclusively in relation to the tasks they carry out and the purposes expressed above, and therefore as data processors and/or data processors, may access your personal data and may become aware of your personal data. Some specific categories of subjects external to our company may also become aware of your personal data, always for purposes connected with the execution of the obligations deriving from the contracts stipulated with you or with the obligations established by laws, regulations, such as for example: studies of accountants, administrative and accounting data processing centers in relation to the keeping of company records, financial institutions, insurance companies, hardware and software maintenance companies, in relation to the necessary maintenance, external parties who carry out functions related to the execution of the contract (ex: transporters) . Your personal data may also be communicated to subjects to whom the right to access the data is granted by legal or regulatory provisions. No form of generalized dissemination of your data is envisaged. Rights referred to in art. 7 of the Legislative Decree. 196/2003 Customers are also granted the right to knowledge, cancellation, rectification, updating, integration and opposition to the processing of the data themselves as well as other rights provided for by art. 7 of the Legislative Decree. 196/2003 whose complete text, relating to the rights of the interested party, is available on the website www.garanteprivacy.it. Data Controller The data controller who can be contacted to exercise the rights referred to in the previous point is: Camperbusiness s.r.l. – Via del Paduletto, 4D – Calci (PI), e-mail info@nusratjahannabila.wp
  Obtaining the cancellation of your personal data is subject to sending a written communication to the company headquarters.

4. CUSTOMER OBLIGATIONS

The Customer is required, before submitting his purchase order, to carefully read these general conditions of sale. The forwarding of the purchase order implies their full knowledge and acceptance. Finally, once the online purchase procedure has been completed, the Customer is required to print and keep these general conditions of sale, already viewed and accepted during the conclusion phase of the contract.

5. DEFINITION OF THE ORDER

By sending the online order, the Customer transmits to Camperbusiness s.r.l. a proposal to purchase the product and/or products placed in the cart. When the Customer places an online order for the products he has placed in the cart, he agrees to purchase them at the price and terms indicated in these General Conditions of Sale. Camperbusiness s.r.l. will communicate to the Customer the acceptance and confirmation of the order. In particular Camperbusiness s.r.l. will not accept orders:

1. if the material was not available in stock at the time of the order and/or
2. if the Customer cannot or does not want to pay using credit cards, bank transfer or bank account debit.

6. PURCHASE METHODS

The customer purchases the product, the characteristics of which are illustrated online in the relevant descriptive and technical data sheets, at the price indicated therein to which the delivery costs specified on the site are added. (any costs for cash on delivery are excluded). Before submitting the purchase order, the unit cost of each selected product, the overall cost in the case of purchasing multiple products and the related delivery costs are summarized. Once the purchase order has been submitted, the customer will receive from Camperbusiness s.r.l. an e-mail message confirming receipt of the purchase order and containing information relating to the main characteristics of the purchased good, a detailed indication of the price, delivery costs, applicable taxes and means of payment and containing a reference to the general contract conditions and to the information regarding the existence of the right of withdrawal, the conditions and methods of its exercise displayed on the site. Following the approval of Legislative Decree 4 July 2006 n. 223 “bis maneuver” Art. 37 paragraphs 8 and 9, converted with Law 248 of 4 August 2006, which came into force on 12 August 2006, which restores the obligation to communicate the list of customers and suppliers in the event of issue invoice, and Legislative Decree 78 of 31 May 2010 converted into Law 122 of 30 July 2010, imposes the need to request customers to communicate VAT NUMBER and TAX CODE in the appropriate fields on the site.

7. PAYMENT

The customer can make the payment due by choosing one of the following methods listed. Payment by credit card: In the event that the consumer intends to make the payment by credit card, he can use the payment procedure with, suitable to ensure the confidentiality of the data provided by the customers. For any information and further Legal Agreements, the Customer is invited to consult the website www.stripe.com. Payment by debit to the bank account: In the event that the consumer intends to make the payment by credit card, he can use the payment procedure with, suitable to ensure the confidentiality of the data provided by the customers. For any information and further Legal Agreements, the Customer is invited to consult the website www.stripe.com. Payment by bank transfer: Payment by bank transfer can be made using the following details:

• – IBAN:
• – Header: Camperbusiness s.r.l.

In the event that payment is made by bank transfer, the purchased good will be shipped according to the methods indicated in the following paragraph Delivery of Products, to the address indicated by the customer upon receipt of the credit, therefore on average within two/five days after the carrying out the bank transfer (the timing varies depending on the credit institution used).

8. DELIVERY OF THE PRODUCTS

The purchased good, together with the relevant invoice, is always delivered via express courier (Bartolini, Sda or GLS) to the address specified by the Customer when ordering online. Any specific needs must be presented by the customer to Camperbusiness s.r.l. . Delivery times are subject to the availability of goods in stock. Camperbusiness s.r.l. always guarantees delivery of the goods no later than 7 (seven) working days from the date of receipt of confirmation of the transaction. (For payment by cash on delivery, the 7 days will be counted from the date of receipt of the order via e-mail.). In the event that the customer chooses the cash on delivery method, payment must be made exclusively by cash or bank draft, to be delivered directly to the courier upon receipt of the goods. . In the event of non-delivery due to the recipient’s absence, at the address indicated in the order, the courier will leave a notice and try again a second time; if the recipient is still absent, the goods will be returned to the sender (Camperbusiness s.r.l.). Upon delivery of the goods by the courier, the Customer is required to check:

1. That the number of packages delivered corresponds to what is indicated on the carrier’s letter
2. That the packaging is intact, not damaged, nor wet or, in any case, altered, even in the closing materials (personalized adhesive tape).

Any damage or mismatch in the number of packages or indications must be immediately reported to the courier carrying out the delivery, adding the wording collection with reserve and specifying the reason on the appropriate accompanying document. If the RESERVE is not communicated to the courier, any damage during transport is the responsibility of the recipient and not of the courier or sender. Even in the presence of intact packaging, the goods must be checked within eight days of receipt of the goods (Art. 1698, 2 paragraph of the Civil Code which states the following: “Art. 1698 Extinguishment of the action against the carrier The unreserved receipt of the things transported with the payment of what is due to the carrier (1689-2) extinguishes the actions deriving from the contract, except in the case of fraud or gross negligence of the carrier. Actions for partial loss or damage not recognizable at the time of delivery are reserved, provided that in the latter case the damage is reported as soon as it is known and no later than eight days after receipt (2964; att. 182). “. Any report beyond the aforementioned deadlines will not be taken into consideration. For each declaration the customer assumes full responsibility for what is declared. Once the courier document has been signed, the Customer will not be able to make any objections regarding the external characteristics of what was delivered.

9. GUARANTEE OF CONFORMITY AND DEFECTIVE PRODUCTS

Pursuant to Legislative Decree nº 24 of 02-02-2002, Camperbusiness s.r.l. is responsible towards the consumer for any lack of conformity existing at the time of delivery of the goods. The lack of conformity can be found due to a malfunction. The lack of conformity must be reported within 26 months following the date of purchase; this term derives from the duration of the guarantee which is 24 months plus 2 months which is the time limit within which the product defect must be communicated from the moment it appears. The warranty will apply to the product that presents defects of conformity and/or malfunctions not detectable at the time of purchase, provided that the product itself has been assembled correctly and with due diligence, i.e. in compliance with its destination and what is provided in any documentation technique, with observance of the various operating standards indicated therein. However, this guarantee will not be applicable in the event of negligence, inadequate assembly or incompetence in installation.

In the event of a lack of conformity, the consumer has the right to have the conformity of the goods restored, without charge, by repair or replacement.

NOTES ON THE ITEMS IN THE PRICE LIST

Camperbusiness s.r.l. dedicates a particular effort to giving the consumer the most accurate information to identify spare parts for his vehicle, through continuous updates of its database. Camperbusiness s.r.l. declares, however, that photographs, texts, graphics, information and reproduced characteristics illustrating the products are provided for information purposes and are subject to change without notice. If necessary, the user can search for additional information from other sources to actually confirm that the item identified via the Camperbusiness s.r.l. database. is the one actually requested. In any case, if there are errors found, the customer will be able to assert his right to withdraw from the products within 15 days following the date of delivery. The products sold by Camperbusiness s.r.l. they can only be fitted to vehicles or systems recommended by the manufacturer by a competent person and under his sole responsibility. Camperbusiness s.r.l. can never be held responsible for the consequences of poor assembly or the use of a product that is not made for a given vehicle.

MANUFACTURER’S WARRANTY

Most of the products sold by Camperbusiness s.r.l. are covered by the manufacturer’s conventional warranty and by the 24-month warranty for defects of conformity, pursuant to Legislative Decree 24/02. To benefit from warranty assistance, the Customer must keep the invoice (or DDT) that he will receive with the goods ordered. By accepting the purchase contract, the customer declares to take note of the assistance methods in force at the time of recourse to Warranty Assistance. The manufacturer’s conventional warranty is provided according to the methods illustrated in the documentation inside the package. The 24-month warranty pursuant to Legislative Decree 24/02 applies to the product that presents a lack of conformity, provided that the product itself is used correctly, in compliance with its intended use and as provided in the attached technical documentation. This guarantee is reserved for the private consumer (natural person who purchases the goods for purposes not related to his professional activity, or makes the purchase without indicating a VAT number reference in the order form). If invoiced to a business or profession (subject to VAT), the guarantee has a duration of 12 months pursuant to Legislative Decree 24/02. In case of lack of conformity, Camperbusiness s.r.l. provides for the restoration of product conformity through repair/replacement or price reduction, until the contract is terminated. In the event that, Camperbusiness s.r.l. is not able to return a product under warranty to its customer (restored or replaced), Camperbusiness s.r.l. may proceed at its discretion to refund the amount paid via a discount voucher of equal value or to replace it with a product with equal or superior characteristics. If, following intervention by a workshop, the defect does not result in a lack of conformity pursuant to Legislative Decree 24/02, the Customer will be charged for any costs of verification and restoration, as well as any transport costs incurred by Camperbusiness s.r.l.

10. RIGHT OF WITHDRAWAL

In compliance with the art. 52, paragraph 1, letter. (f) and (g) of the D. Lgs. 6 septembre 2005, n. 206 of the consumer code, it will be possible to withdraw from the sales contract. The substantial integrity of the goods to be returned is an essential condition for exercising the right of withdrawal

WITHDRAWAL INSTRUCTIONS

You can withdraw from the contract within 30 days from the delivery date, by communicating via email to info@nusratjahannabila.wp

1. The customer will receive the return authorization code via email which will identify his case
2. It will be necessary to communicate via email to: info@nusratjahannabila.wp
3. The customer will ship by post or with a courier of his choice.
4. The Return Authorization Code assigned by Camperbusiness s.r.l. must be clearly indicated on the packaging. , and the sender. It will not be possible to replace or refund the products without the return authorization code.

It is essential for the replacement or refund of the product that it is intact, that it is carefully packaged in its original packaging, which must be intact and complete with all accessories and that nothing is written on the original packaging of any product. Furthermore, bulky packages must be packed with packing paper while small products must be placed in cardboard boxes.
Return shipping is entirely the responsibility of the consumer.

THE RIGHT OF WITHDRAWAL IS TOTALLY FORGIVE IF THE RETURNED PRODUCT IS NOT INTACT, OR:

1. Lack of original packaging.
2. Absence of integral elements of the product.
3. Damage to the product due to causes other than transport.
4. Sealed products opened by the consumer

REFUND TIMES

Refund on credit card or debit card: the time it takes to view the refund depends on the institution that issued the card. Refund by bank transfer: the refund will be visible within 5 days. working days from the date of receipt of the returned goods.

12. EXPRESS TERMINATION CLAUSE

In the event of total or partial non-payment of the purchase price of the goods, Camperbusiness s.r.l. reserves the right to declare pursuant to and for the purposes of art. 1456 of the civil code terminated this contract by sending a written communication to the customer’s electronic address.

13. COMPLAINTS

For any complaints or clarifications, the customer must contact the number or email address info@nusratjahannabila.wp. The customer will be contacted for clarifications within 3 (three) working days of the request.

14. APPLICABLE LAW AND JURISDICTION

This contract is regulated by the Italian law. The exclusive jurisdiction and venue for any legal action brought by the Buyer pursuant to this guarantee or any further legal guarantees will be the Court of Pisa. In case of victory of Camperbusiness s.r.l. in a possible legal action, the plaintiff will have to reimburse Camperbusiness s.r.l. . expenses, including lawyers’ fees and court costs, incurred by Camperbusiness s.r.l. . for your own defense.

15. POSTPONEMENT

For anything not expressly provided for in this contract, the provisions of current Italian law apply.

Contractual terms and conditions of Camperbusiness s.r.l.